1. Where we ship
WheelElite ships eligible orders only to the customer’s United States billing address. The billing and shipping addresses entered in Stripe must match. We review address discrepancies before fulfillment and contact you to resolve them; an unshipped order that cannot meet this requirement may be cancelled for a full refund. We review the vehicle, selected wheel specifications, supplier availability, and delivery details before an order is finalized.
2. Carrier and shipping charge
Wheel orders ship by UPS Ground for a flat $150.00 USD per order, shown in the order summary before payment. There is no additional card processing surcharge. Taxes are shown separately.
3. Handling, transit, and delivery updates
For in-stock orders, our handling commitment is up to 2 business days after payment and confirmation of the order details. The daily order cutoff is 2:00 PM Central Time. Orders after that cutoff begin processing the next business day. Business days are Monday through Friday, excluding public holidays.
UPS Ground transit typically takes 1–5 business days after shipment, depending on the destination and ship-from location. Allow up to 7 business days for handling plus normal transit for a confirmed in-stock order. This is an estimate rather than a guaranteed arrival date. We will contact you promptly about a stock or dispatch delay; you may cancel an unshipped delayed order for a full refund.
WheelElite confirms the final product, fitment, availability, shipping charge, taxes, and delivery details before fulfillment. After shipment is arranged, we provide the available carrier and tracking information to the contact details supplied with the order.
Carrier delivery dates are estimates and may change because of carrier operations, weather, address issues, or other events outside WheelElite's control.
4. Inspect before installation
Inspect the shipment, packaging, labels, finish, size, and quantity before mounting a tire or installing a product. If an item is damaged, incorrect, or inconsistent with the confirmed order, stop installation and contact WheelElite before use. See the Return and Refund Policy for eligibility, authorization, return-shipping responsibility, and the 48-hour refund-issuing deadline.
5. Contact WheelElite
For a shipping question or an order update, contact Sonny Allen Jimenez d/b/a WheelElite.com at billing@wheelelite.com or +1 (832) 305-7653. You can also use chat support.