1. Request a return before shipping
Contact WheelElite within 30 calendar days after delivery to request return authorization. Eligible new and unused products may be returned for defective or non-defective reasons. WheelElite does not offer exchanges. Do not ship anything back until WheelElite confirms the return instructions. Returns are subject to receipt and inspection before a refund or credit is approved.
2. Product-specific eligibility
Wheels: Returned wheels must be new, unused, uninstalled, and never mounted on a tire. Once a wheel has been mounted on a tire, it is final sale and cannot be returned, even if the tire is later removed.
Tires: Tires must be new, unused, unmounted, and free of road use. Mounted or driven tires are final sale unless WheelElite confirms a defect or shipping error in writing before installation.
TPMS sensors: Sensors must be new, unused, uninstalled, and unprogrammed. Installed or programmed sensors are final sale unless WheelElite confirms a defect or shipping error in writing.
Lug sets and wheel locks: Hardware must be new, unused, uninstalled, and complete with all pieces and packaging. Installed or damaged hardware is final sale unless WheelElite confirms a defect or shipping error in writing.
Wheel and tire packages: Each component follows its product-specific rule above. If any wheel or tire in a package has been mounted or driven, that installed component is final sale.
Inspect every wheel and confirm the finish, size, bolt pattern, offset, condition, and vehicle fitment before authorizing a tire shop or installer to mount tires.
3. Original packaging is required
Each returned product must include its original manufacturer packaging, box, protective materials, inserts, hardware, accessories, and labels. Products with missing packaging or components, or with damage caused after delivery, are not eligible for return.
4. 35% restocking fee
Every accepted return is subject to a 35% restocking fee. The fee is calculated from the returned product merchandise value and deducted from the approved refund or credit.
5. Return shipping and label
Returns are made by mail. The customer is responsible for obtaining, paying for, and applying the return shipping label after WheelElite authorizes the return and provides return instructions.
6. Damaged, incorrect, or fitment-related concerns
Inspect the shipment before installation or use. If a product appears damaged, incorrect, or inconsistent with the confirmed order or fitment, stop and contact WheelElite before installation. Include clear photos of the product, packaging, labels, and the issue so the team can review the concern and provide instructions.
7. Refund processing
WheelElite will inspect an authorized return and issue the eligible refund to the original payment method within 48 hours after receipt of the returned product, including weekends and holidays. For an eligible return, the 35% restocking fee is deducted from the returned merchandise value. This deadline is for issuing the refund, not merely approving it. We will send refund confirmation to the order email. Your bank or payment provider may take additional time to post the refund to your account.
8. Contact WheelElite
To request a return or report a wheel concern, contact Sonny Allen Jimenez d/b/a WheelElite.com at billing@wheelelite.com or +1 (832) 305-7653. Include your order or quote reference, contact information, wheel details, and supporting photos.