1. Request a return before shipping
Contact WheelElite within 30 calendar days after delivery to request return authorization. Eligible new and unused products may be returned for defective or non-defective reasons. WheelElite does not offer exchanges. Do not ship wheels back until WheelElite confirms the return instructions. Returns are subject to receipt and inspection before a refund or credit is approved.
2. Wheels must be unmounted and unused
Returned wheels must be new, unused, uninstalled, and never mounted on a tire. Once a wheel has been mounted on a tire, it is final sale and cannot be returned, even if the tire is later removed.
Inspect every wheel and confirm the finish, size, bolt pattern, offset, condition, and vehicle fitment before authorizing a tire shop or installer to mount tires.
3. Original packaging is required
Each wheel must be returned in its original manufacturer packaging with the original box, protective materials, inserts, hardware, accessories, and labels included. Wheels with missing packaging or components, or with damage caused after delivery, are not eligible for return.
4. 35% restocking fee
Every accepted wheel return is subject to a 35% restocking fee. The fee is calculated from the returned wheel merchandise value and deducted from the approved refund or credit.
5. Return shipping and label
Returns are made by mail. The customer is responsible for obtaining, paying for, and applying the return shipping label after WheelElite authorizes the return and provides return instructions.
6. Damaged, incorrect, or fitment-related concerns
Inspect the shipment before mounting tires. If a wheel appears damaged, incorrect, or inconsistent with the confirmed order or fitment, stop and contact WheelElite before installation. Include clear photos of the wheel, packaging, labels, and the issue so the team can review the concern and provide instructions.
7. Refund review
After an authorized return is received, WheelElite will inspect the wheels and packaging. If the return meets this Policy, WheelElite will approve the applicable refund or credit less the 35% restocking fee. Processing time after approval may depend on the original payment method or provider.
8. Contact WheelElite
To request a return or report a wheel concern, contact AMERICAN-ONLINE-PROPERTIES LLC d/b/a WheelElite.com at billing@wheelelite.com or +1 (832) 305-7653. Include your order or quote reference, contact information, wheel details, and supporting photos.